On-Site IT Support/On-Demand Field Services
Technology support in any zip or postal code in North America – when and where you need it.
Business Leaders Trust Our On-Site/On-Demand Field Services
Operational Efficiencies That Save Money & Lower Risks
Get an IT technician dispatched to your location for an emergency, or schedule IT Techs to multiple locations simultaneously for an onsite project.
Why work with Buchanan for on-site field support?
Don’t let IT issues slow your end-users down. Call Buchanan Field IT Support services company today.
Request a Quote for our On-Site/On-Demand Dispatch Services
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Hear From Satisfied Clients
Why Choose Our Field Services?
Get Support On-Site in 24 Hours or Less
We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included.
- We offer local IT support in multiple languages so our local customers can receive full support in their native tongue.
- We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada
USA
3 Locations
With Buchanan’s On-Site IT Services, We Cover All Your Needs
Our IT On-Demand Dispatch service can reach any location, in the United States and Canada.
IT field technical support offers a quick and cost-saving solution for branch offices and remote locations in need of on-site computer services or break/fix assistance.
Our recurring IT support in the field provides the same technician on-site at your location every week, for the specified amount of days you require.
The number of days can range from 1-3 per week, and the technician becomes familiar with your environment, comes in as you require, handles ongoing work as a supplement to your staff, and saves you the overhead of a full-time employee.
We can even rotate different locations in a single market for each day.
Our team provides the management of the entire project. We schedule and dispatch our field service solution to your multiple locations at the same time.
By using Buchanan, we provide consistent quality work and materials, and instead of managing multiple vendors and multiple invoices, we handle it all under one roof.
Our onsite IT support specialists cover:
Wired and wireless network installations
Network connectivity break/fix
Office turn-ups/downs
Storage
Imaging
Testing
Provisioning of systems and then shipping to your end-user.
Our onsite and remote IT support provides stock level alerts while managing your storage needs in our secured, climate-controlled storage facility in the United States.
For large project rollouts, our field techs provide end-to-end implementation for your technology without stalling your business.
We cover projects for:
Cabling and wireless through designing, installing, and working through network issue resolutions.
Network assessment to create a complete inventory of all hardware and applications.
Skype for business, which includes assessing, deploying, training, support, and procurement of Skype business service.
Office 365 by serving as a partner service expert for all of your Office 365 needs.
Sharepoint implementation and consulting services for all of your internal and external sites.
Meet all of your Business’ Needs with Field IT Support Services
Other IT field support service companies can’t provide the same level of technology solutions as us.
With 7 global locations and a proven network of field technicians throughout North America and Europe, we can reach your business anywhere.
Our certified team of IT experts continuously drive results, just see the numbers:
- IT-related travel costs can be reduced up to 50%
- End-user satisfaction is increased by 25% (at minimum)
- Efficiency is improved by 25%+
- Downtime is slashed by 75%
What Is Field IT Support?
IT Field Support refers to the technical assistance and support provided to end-users of technology within an organization, typically in a face-to-face or on-site context. Field Support technicians are responsible for maintaining and troubleshooting computer hardware, software, and network systems to ensure that they function efficiently and effectively.
The role of an IT Field Support technician may include tasks such as installing and configuring new equipment and software, providing technical support to end-users, troubleshooting hardware and software issues, diagnosing and resolving network connectivity problems, and maintaining accurate records of all support requests and actions taken.
See Our Other Services
- Access & Alarms
- Office Equipment
- Retail Services
- Telecom
- Point of Sale
- Server & Networking
- Cameras
- Fiber Cabling
- Low Voltage Cabling
- A/V & Digital Signage
- Kiosk / ATM
The Value of Our Reliable On-Site Field Support
FAQs About Our On-Site/On-Demand Field IT Support Services
Unlike other providers, Buchanan has the capability to provide on-site technical support in any Zip code/Postal code across the USA and Canada. This expansive coverage ensures that you can tackle any IT challenge without the need to search for a local integrator or field technician.
With our dedicated field teams and a vast network of field support partnerships, Buchanan Technologies ensures prompt and reliable on-site support, no matter where your business is located.
When a ticket requires dispatch, our dispatch teams take full ownership of the ticket from open to close.
This eliminates the burden of follow-up and management of field teams from the client’s side. We ensure that the ticket is only closed once the field team reaches the client site and resolves the issue completely.
Our streamlined approach allows you to return to work promptly while ensuring effective resolution of your IT challenges.
With our customizable support packages, you have the flexibility to choose the specific services you need, ranging from overnight IT helpdesk to comprehensive management across the entire IT stack.
This granular approach empowers you to optimize your IT resources and pay only for the services that align with your business goals, ensuring a cost-effective and tailored solution for your organization.
Technology Partners
